Care Supervisor

Plymouth, Devon
£17,550 p.a. rising to £19,550 (rising in increments)
14 Jul 2017
20 Jul 2017
Contract Type
Full Time

The role of a care supervisor is to support, train & mentor and supervise home care assistants and the general running of our home care service.  You will also be responsible for assigning the most appropriate care workers to the people we support using an EHM / ECM system..

You will also provide home care assessments for new people being supported, and create and review care plans & risk assessments.  Following the creation of a care plan, you will make recommendations to the service manager, taking into account any cultural or specific requests made by the individual.

Main Duties & Responsibilities

Supervising Staff

  1. To supervise a team of Home Care Assistants (HCA’s), ensuring that they carry out their role in-line with agreed ways of working i.e. policies and procedures, job description, support plans and risk assessments etc
  2. To be aware of the tasks and activities which must NOT be undertaken as part of the Home Care Assistants duties 
  3. Participate as requested by the Service Manager in the interviewing of potential HCA’s
  4. To deliver the organisation’s induction training programme when required for new HCA’s
  5. Support HCA’s with introductory visits to new service users
  6. Support HCA training and induction programmes as required
  7. Facilitate field based HCA training
  8. Provide mentorship to HCA’s
  9. Conduct HCA spot checks in the field as a measure of quality of care delivered
  10. To ensure HCA’s maintain accurate, concise and timely records of service user care 
  11. To participate in Staff, Team and Quality Management Review Meetings as directed by the Service Manager or Registered Manager
  12. To cover care duties in the absence of HCA’s under the direction of the Service Manager or the Registered Manager

Service Users

  1. Conduct service user assessment visits
  2. To attend service user reviews in the absence of the Service Manager or the Registered Manager
  3. To report back to the Service Manager or Registered Manager on any aspect of service user care which you feel warrants investigation or urgent action
  4. Have good working knowledge of person-centred care, and be able to create strong working relationships with other care professionals around the individual
  5. Developing / creating a good rapport, reassuring those who are new to receiving home care, and carefully listening to their personal needs
  6. Acting as an ambassador of Premier Care (Plymouth) Ltd to service users, their families, other health care professionals and members of the public at all times
  7. Advise individuals of the complaints procedures (where appropriate) and attempt to resolve complaints at the time if this is possible, reporting back to Service Manager / Registered Manager
  8. Compile reports and care plans as required

Other Key Responsibilities

  1. Participate in the Electronic Call Monitoring system as appropriate, this includes on-call duties
  2. Maintain confidentiality at all times
  3. Participate in training / development opportunities
  4. Participate in meetings as appropriate and attend regular supervision sessions
  5. Any other duties reasonably falling within the scope of the post
  6. Be committed and promote Premier Care’s Diversity & Equality Policy and Procedures in relation to both service provision and employment issues