St Columb Major
£7.50 per hour
14 Mar 2017
22 Mar 2017
Contract Type
Full Time

Full Time
Cornwall, St Columb

Who we are

Retallack is a five star luxury resort and spa in Cornwall, Set in 100 acres of peaceful lakes and Cornish countryside the resort has plenty going on and offers much more than your average holiday home. From indulging in dinner, to relaxing in the spa, working up a glow in the health club, having fun on the FlowRider or splashing around at Retallack Wake Park, we have it all.

The Position

We are looking for a Receptionist to come and join the team. We are looking for a strong, motivated individual, ideally someone who has previously worked within Guest relations and has excellent experience in dealing with complaints. The person will be a team player who is adaptable and has exceptional interpersonal and communication skills ensuring all guest receive the 5 star standard experience.


  • Ensure the smooth day to day running of the reception desk
  • Ensuring that the guest experience exceeds expectations
  • Dealing with customer complaints, ensuring they are dealt with in a timely and an appropriate manner
  • The check in of guests informing them of the resort facilities and checking out guests and processing payments via the appropriate method

The Person

  • Ability to work under pressure
  • High standard of personal presentation
  • Experience in a similar role is desirable
  • The ability to build relationships with guests
  • Excellent customer services and communication skills (written & verbal)
  • Ability to work under pressure
  • Reception is operational seven days a week so flexibility with evening and weekend work is required
  • Previous experience within a similar role is highly desirable


  • 21 days holiday entitlement.
  • Discounted rates on leisure facilities, ESYA Spa, Green Room Restaurant, Wake Park, Aqua Park and Flowrider
  • Free onsite parking

The closing date for this position is 10/4/2017

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.