Income Officers

Bradley Stoke, City of Bristol
up to £23,500 pa
15 Mar 2017
29 Mar 2017
Public Sector
Contract Type
Full Time

Stonewater is one of the UK’s most significant social housing providers, with 30,000 homes under management and £1.6 billion in assets. We also have a significant development programme to help address the rising demand for housing.  Our vision is for everyone to have the opportunity to have a place they can call home.

Income Officers

x 2 permanent

up to £23,500 pa

37.5hrs pw

Bradley Stoke, Bristol

Stonewater are seeking an Income Officer to join our income team in Bristol.  You will be responsible for maximising income through the effective management of customer rent and service accounts including the monitoring and retrieval of rent arrears ensuring cases are escalated appropriately. 

You will need to communicate with customers through a variety of mediums and be comfortable with providing appropriate welfare and debt advice.

You should be a good decision maker who can take responsibility and is committed to delivering excellent customer service and ensuring Stonewater’s Income services are upheld to a high standard.

The ideal candidate will have experience of debt recovery, credit control and housing', particularly in relation to income management and an understanding of casework. You will also have the ability to show initiative and problem solving skills. Good literacy and numeracy skills are a must, and should be complimented by strong IT skills.

This is your chance to make a real difference, with one of the leading social housing providers in the UK.

For the right person, we can offer:

  • 26 days’ annual leave (plus an entitlement for bank holidays)
  • Comprehensive training and development opportunities
  • Staff helpline offering independent, confidential information, counselling and support
  • Holiday trading, childcare vouchers and cycle to work scheme

For more details and to download an application form, please click apply

Closing date:29 March 2017

(Vacancy may close early if sufficient applications are received)

Stonewater is a Charitable Industrial and Provident Society No.20558R. We are committed to equality for all and welcome applications from all sectors of the community.