Assistant Spa Manager

St Columb Major
£22,000 per annum
08 Mar 2017
28 Mar 2017
Beth Vick
Contract Type
Full Time
Assistant Spa Manager
Full time
Cornwall, St Columb

Who we are 

Retallack is a five star luxury resort and spa in Cornwall, set in 100 acres of peaceful lakes and Cornish countryside the resort has plenty going on and offers much more than your average holiday home. From indulging in dinner cooked at The Green Room Restaurant, to relaxing in the spa, working up a glow in the health club, having fun on the FlowRider or splashing around at Retallack Wake Park, we have it all.

The Position 

Due to the refurbishments of our spa which will include 5 new treatment rooms and a nail bar, an exciting opportunity has arisen for an experienced Assistant Spa Manager to come and join the team. You will assist in the day to day running of the spa, ensuring our customers receive high quality Elemis treatments in a relaxed and tranquil environment.

Assistant Spa Manager Responsibilities 

  • Carrying out all aspects of beauty therapy treatments and ensuring high standards are delivered by all therapists
  • Undertake full assessment of clients’ requirements and suitability of treatments and products offered
  • Assist the spa manager in the recruitment and training of staff
  • To liaise with the Spa Manager on forecasts, targets and stock levels are appropriate to business demands
  • To the support the Spa Manager in all areas
  • Motivating the team and ensure daily sales targets are met
  • Ensure that all staff actively promote and sell the spa services, treatments and products
  • Coach and mentor spa therapists to maintain consistently high standards of treatment delivery
  • Responsible for dealing with any guest issues/complaints and ensure these are resolved
The ideal Assistant Spa Manager 
  • Previous experience within a similar role is essential
  • NVQ Level 3 Beauty Therapy qualification or equivalent
  • Ability to carry out a variety of treatments demonstrating confidence which include; massage, waxing, manicures, pedicures and holistic therapy
  • Elemis training would be an advantage however full training will be provided
  • The spa is operational seven days a week so flexibility with evening and weekend work is required.
  • Excellent communication and customer service skills
Additional Information 

Full Elemis training will be given. You will be required to develop a good understanding of all Elemis treatments and products enabling you to actively encourage sales and inform clients about treatment. 

Assistant Spa Manager Benefits 
  • 21 days holiday entitlement
  • Discounted rates on leisure facilities, Retreat Spa, Green Room Restaurant, Wake Par, Aqua Park and Flow rider
  • Free onsite parking
  • Uniform provided
  • 10% commission on all retail products sold
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.