Reception Night Porter

St Columb Major
£9.00 per hour
06 Mar 2017
28 Mar 2017
Beth Vick
Contract Type
Full Time
Reception Night Porter
Full time, Permanent
Cornwall, St Columb

Who we are

Retallack is a five star luxury resort and spa in Cornwall, Set in 100 acres of peaceful lakes and Cornish countryside the resort has plenty going on and offers much more than your average holiday home. From indulging in dinner, to relaxing in the spa, working up a glow in the health club, having fun on the FlowRider or splashing around at Retallack Wake Park, we have it all going on.

The Position

We are looking for a Reception Night Porter to come and join us on a Full Time basis. The Reception Night Porter will need to ensure that all guests receive warm, memorable and personalised welcome to Retallack Resort, setting the scene for their stay and to ensure that guest needs are anticipated and requests followed up. The reception night porter will also ensure that the service offered by all the team members is personal and memorable and build relationships with guests, ensuring that they want to return to Retallack Resort.

As a Reception Night Porter, your responsibilities will include:
  • Ensure good communication with all departments throughout the Resort
  • Ensure all guests are known and cared for accordingly
  • Handle, follow up and communicate any comments or complaints. Pass on to relevant HODs or Managers if unable to handle
  • Be familiar with and promote hotel facilities and attractions within the Resort. Assists guest with any request e.g. information, directions
  • Ensure that all tasks are completed on each shift that a full and through handover takes place at the end of the shift
  • Ensure you have a well-founded understanding of all Resort regulations
  • Record any usual occurrences or problems arising to the Duty Manager and take appropriate action
  • Communicate, work with and build a good relationship with Reception team to ensure a consistent level of service is offered throughout the hotel 24 hours a day
  • As a team, ensure that guest areas and offices are clean and tidy at all times
  • Check in late arrivals and check out early departures
  • Answer any telephone calls
  • Data entry.
The Ideal Receptionist Night Porter
  • Excellent customer service skills
  • Good communication skills
  • Ability to work to your own initiative
  • Previous experience in a similar environment, with a minimum 4 star rating would be desirable
  • Excellent eye for detail
  • 21 days holiday entitlement.
  • Discounted rates on leisure facilities, Retreat Spa, Green Room Restaurant, Wake Park, Aqua Park and Flowrider.
  • Free onsite parking.
Additional Information:
  • The candidate must be able to work the required hours of 9pm - 8am.
  • Start date 01/04/2017
If you feel you have the skills and experience required to excel in the role of Receptionist Night Porter, we want to hear from you. Please click APPLY below to register your interest. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.